Frequently Asked Questions

What Vaccines Are Required?

For the safety and health of our guests, all dogs must up to date on their Rabies, Distemper/Parvo and Bordetella (Canine Cough) vaccines. We strongly recommend the Canine Influenza Vaccine and Lyme Vaccine as well but they are not required at this time.  We also require all our guests to be on Heartworm and flea/tick preventative year round. This will be required for all services within our facility – no exceptions. All cats will be required to show proof of current Rabies and Feline Distemper vaccines. If your cat is an outdoor cat this must be tested for annually.

What Are Your Hours?

HOURS

  • Retail store:
    • Monday – Friday 8am to 6pm / Saturday 9am to 5pm.
    • Sunday 9am to 5pm April-October.
  • Daycare:
    • Monday – Friday 8am to 6pm.  
    • Saturday 9am to 5pm April-October.
    • Sunday 9am to 5pm Mid May-Mid September.
  • Boarding check in:
    • Monday – Friday 3pm to 5:30pm / Saturday 2pm to 4:30pm.
    • Sunday 2pm-4:30pm April-October.
  • Boarding check out: Monday – Friday 8am to Noon / Saturday & Sunday 9am to Noon.

Please note, Noon to 1:30 is quiet time for the pack. No daycare/boarding pick-ups or drop-offs during this time.

For early check in and late checkout, standard daycare charges apply. Our daycare and store are closed on Thanksgiving Day, Christmas Day and New Years Day.

How far in advance do I have to make a reservation?

In general, we recommend making a reservation at least a week in advance to give time for the registration process and a visit to the vet if needed prior to coming for your dog’s stay. For all holidays and summer time, we recommend making a reservation as far in advance as possible as space is limited and we fill up quickly. We do however, accommodate last-minute requests based on availability. All boarding reservations require a valid credit card at the time of booking.  All boarding cancellations are subject to a cancellation fee of $50.

What vaccines are needed before my dog can stay at your facility for daycare or boarding?

Required Vaccinations Are:

  • Rabies, DHLPPC (Distemper/Parvo) and Bordetella (Kennel Cough).
  • We also require all our guests to be on heartworm and flea/tick preventative year round.

We strongly suggest Canine Influenza and Lyme vaccinations although they are not reqiured at this time.

What kind of paperwork do I have to fill out before my pet can attend daycare or boarding?

You will need to complete the enrollment form and owner agreement. You will need to provide vaccination records meeting our requirements. Registration Forms

Does my dog have to be spayed or neutered?

Dogs older than 6 months old must be fixed.

Do you have any breed restrictions/exclusions?

Guests are assessed based on their individual temperament. Due to our insurance liability restrictions we are unable to accept Akitas and Pressa Canarios.

Do you have to accept my dog?

The registration forms ask for a behavior history; if your dog has bitten in the past or shown aggressive behavior we may not accept your dog.

When your dog first attends our daycare program your dog will be evaluated to ensure your dog is well suited for the environment. We will introduce your dog to a small play group and observe your dog’s behavior and be prepared to intervene if there are any issues during these initial introductions. Assuming all goes well your dog will be introduced to the general full play group.

If your dog exhibits aggressive behavior they will not be allowed to participate in the daycare play groups.

I have multiple dogs. Can they stay in the same room together?

Yes, if you want them to.

Is there a multiple pet discount?

Yes, see our rate information.

Boarding Cancellations:

All boarding reservations require a valid credit card at the time of booking.  All boarding cancellations are subject to a cancellation fee of $50.

Check In Time:

Check in time is 3pm during the week, 2:30 on weekends. Check out by noon. For any pet dropped off early, standard daycare charges apply. For late pickups after 12pm, standard daycare charges apply. As is common in resort locations during high season, there are no refunds for shortened stays or later arrivals. Please be 100% sure of your travel plans when making all reservations.

How many bathroom breaks does my dog get?

While boarding your dog will be let out around 7am to do their business while their suite is cleaned and breakfast prepared. After breakfast, your dog will join one of our pack for daycare where they have unlimited access to bathroom facilities throughout the day. If you dog is not attending daycare, they will receive two 10-minute outdoor breaks during the day. After dinner at around 7 pm we take the dogs out to the outdoor play yard again for their final outdoor break of the evening.

Should I bring in my dog’s food, feeding bowls, bed, and toys when I board my dog?

You should bring your own food and treats to keep your dog on a consistent diet; however, we can provide a five star premium brand food for a cost of $2.50 per meal. We provide beds, blankets and bowls for food and water. Please keep in mind that our guests are not supervised in their suites, therefore anything that may pose a choking hazard such as rawhide treats should be avoided.

One of my dogs always tries to eat the others food and I have to supervise. How do you handle this?

We can separate your pets at feeding times. Please specify either on your registration forms, or inform us at the time of check-in, if your pets need to be separated during feeding times.

What happens if my dog is injured while in daycare/boarding?

Unfortunately there is an inherent risk in allowing groups of dogs to interact with each other. While we do everything in our power to supervise the dogs and make sure all interactions are friendly and dogs do not injure themselves or their playmates, injuries are possible. Dogs play with their teeth and paws. They grab each other by the neck, paw each other in the face and nibble on each other’s tails among other things. Cuts, scrapes, muscle strains and the occasional puncture are going to happen regardless of how well supervised the dogs are. We have discovered wounds on dogs even when our staff observed no fighting or rough play. On occasion, fights will break out between dogs. Our staff is trained to intervene with air horns or water sprays and most fights are broken up quickly and easily. Moreover, our staff is trained to look for signs that tension is building and to attempt to de-escalate the situation before a fight begins. If your dog is injured while they are with us, regardless of the cause of the injury, you are financially responsible for that injury. It is a risk you must accept if you decide to enroll in our daycare/boarding program and you must decide if the risk is worth the reward of the socialization and play for your pet.

Why are some dogs placed in time-outs during the day? Aren’t they suppose to be socializing the entire time they are in daycare?

The atmosphere in play areas can change dramatically depending upon which dogs are in the play group on any given day. Just one or two dogs are capable of changing the energy level either positively or negatively. If your dog is very excitable they may be placed in a time-out for a few minutes when the action in the play area needs to be toned down. This is for the safety of your dog, other dogs and our staff. Brief time-out periods are one of the methods we use to keep the play area environment positive and safe.

What happens when a dog misbehaves? Are they punished?

Our reaction to misbehavior depends upon the individual situation. When dogs act out we use the verbal command “NO” preceded by the dogs name. If they continue to act out they will be placed in a time-out.

Some dogs that come to our program on a regular basis may begin to feel that it is their own territory. “good” dogs can exhibit “bad” behavior when a new dog comes in and tries to establish their place in the pack. If they become aggressive we will put them in time-out so that they can settle down. In more difficult cases some dogs may be asked to take a break from daycare for a week or two. Once they return, if the behavior continues, they may be asked not to return. If this happens it does not mean your dog is “bad”. It just means that play care is not an ideal environment for them.

Can if bring in my dog’s favorite toy for them to play with in play care?

Unfortunately, we cannot allow your dog to bring in their own toys for play care. Your dog’s toys are their own and other dogs may be compelled to try to steal them away. This encourages competition between the dogs which we want to avoid.

Should I bring in my dog wearing their own collar and leash?

Yes, please bring your dog in wearing a collar and a leash. When you enter the lobby other dogs may be present. We also want to avoid an unleashed dog from dashing out of the door.

My dog is on medication. Can you administer that while he stays with you? How much does that cost?

Yes. Oral and topical medications can be administered and are $2/day. We are not able to administer injections.

Are dogs separated into playgroups based on size?

Yes, our indoor and outdoor play areas are separated into large dog, small dog and senior areas.

Does someone supervise the playgroups?

Yes, our staff is trained in safe play practices and they keep a watchful eye at all times.

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